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Privacy Policy

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The content of this website is copyright of Symmetry Solutions Limited, except photographic images which are sourced from the royalty free site: https://www.pexels.com. and royalty images from istock by Getty Images https://www.istockphoto.com

The information is provided by Symmetry Solutions Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, or related graphics contained on the website for any purpose.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Symmetry Solutions Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Privacy Policy

Symmetry Solutions Limited take your privacy and protection of your personal information very seriously. By accessing and using this website, you agree and consent to the collection, use and disclosure of your personal information, as outlined in this policy or as and when otherwise explicitly directed by you.

In accordance with the General Data Protection Regulation (GDPR), this policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We regularly review this policy and may change this policy from time to time, so please check this page occasionally to ensure that you are happy with any changes.

Any questions regarding this policy and our privacy practices should be sent through our Contact Us Form or to info@symmetry-solutions.co.uk in writing to Symmetry Solutions Limited, Winton House, Winton Square, Basingstoke, Hampshire, RG21 8EN.

What Information do we collect from you?

Personal Data

The personal data we collect from you might include your name, address, telephone number and email address. We only collect enough personal data to provide you with the requested information or deliver services to you. We do not collect any ‘special categories of personal data’ as defined in the GDPR such as race, ethnic origin, politics, religion etc.

Transactional Data

Details about payments and contracts to and from you and other details of the services you use from us, or we use from you.

Technical Data

IP address and information regarding what pages are accessed and when, are collected by Google Analytics. Non-persistent logs are kept on the server and within the hosting for diagnostic and fault-finding purposes. Security messages in the form or emails are sent from the website for people that are attempting to or have logged into the site or are unauthorised users attempting to access parts of the website.

Marketing & Communications Data

Your preferences for receiving communications and marketing from us.

Why do we collect this information?

We obtain information about you when you use our website, for example, when you contact us about our services, or subscribe to our mailing list to receive information and offers.

We obtain information directly from you to enable us to effectively provide services and information to you.

Who might we share your information with?

Any information we hold on you will be used solely by Symmetry Solutions Limited for the purposes of providing services and information to you. We will not sell, rent or share your information to any third party. We may in some circumstances need to share information with a third party in providing services to you from that third party. As an IT Service Provider, we may also use third party service and hosting providers to store your information. We will ensure in selecting any such provider that they have appropriate security and privacy policies and processes in place to protect your data on our behalf.

What we do with your information?

We may use your information in the following ways:
Activity Data Type Lawful basis for processing
Process an inquiry that you have made Personal Necessary for a contract we have with you.
We have received your consent.
Initiate setting up a service you have requested Personal
Transactional Necessary for a contract we have with you.
Delivery of a service to you Personal
Transactional Necessary for a contract we have with you.
Manage our relationship with you Personal
Marketing & Communications Necessary for a contract we have with you.
To comply with a legal obligation.
Necessary for our legitimate interests: to keep our records updated and to monitor how our customers use our service.
Notify you of changes to our services, new services and offers Personal
Marketing & Communications We have received your consent.
Necessary for our legitimate interests: to develop our service and solutions and grow our business.
Administer our business and website Personal
Technical To comply with a legal obligation.
Necessary for our legitimate interests: to manage our business, systems and security.
Analyse and improve the operation of the website Technical Necessary for our legitimate interests: to improve the operation and use of the website.
We do not carry out any profiling of visitors to the website and we do not provide any targeted advertising from third party providers.

How long do we keep your information?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, and as long as we are legally required to do so.

Our website uses Google Analytics to analyse website use and performance. The retention of analytical data has been set to Google’s minimum retention period of 14 months (effective from 25/05/2018).

https://support.google.com/analytics/answer/7667196#

Some information like IP addresses are held for a limited period of time in logs on the website server to assist in diagnosing problems with the hosting of the site and related services such as email.

How can I access the information you hold on me?

Under the GDPR you have the right:

  • To be informed. We will always keep you informed on how we use your personal data via this policy and other notifications as necessary.
  • Of access. You have the right to ask for a copy of the information we hold about you.
  • To rectification. We will always endeavour to keep your information up to date, please inform us of any relevant changes to your personal information.
  • To erasure. You can request we remove your data from our systems, we will process your request providing there are no lawful reasons why we should not.
  • To restrict processing. You have the right to object to us processing your data, which means we will continue to store your personal data but not process it.
  • To data portability. If you make a request for the information we hold on you, we can provide it in a suitable exchangeable format, i.e. CSV, Excel.
  • To object. You have the right to object to us processing your data. You can unsubscribe from the link on our newsletter email at any time or email a request to the address below.
  • Rights in relation to automated decision making and profiling.

We do not process your data for automated decision making and profiling.

Please make any request for any of the above on our Contact Form Page or to info@symmetry-solutions.co.uk from the email address we have on record for you. We can only process your request if the email address of the requester matches our records. We will respond to any request within 1 month of receipt.

How do we secure your information?

We take every precaution to protect the loss, misuse or alteration of your personal information.

Access to our website is encrypted by an SSL security certificate and you can verify this by the presence of a green padlock at the beginning of the URL. Any information you submit via forms on our website is sent via encrypted email to an admin email address.

Once we receive your information, we make every effort to ensure it is secure on our systems:

• Personal information is accessed on a need to know basis and is only made available to staff requiring access to the information.

• All systems storing personal information are password protected, encrypted and adequately protected by Firewall and Anti-Virus software.

• All mobile devices carrying personal data relating to our business which may include laptop computers, smart phones and tablets will be encrypted and password/PIN protected.

Cookie Policy

Use of Cookies

This website uses cookies to give you the best user experience. If you wish to use this website, then you will have accepted the cookie warning the first time you accessed the website.

What happens if I do not accept cookies on my browsing device?

Some of the functions on the website may not work without cookies being enabled, or you may see a reduction in functionality.

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit.

To learn more about cookies you can visit this website which has an article about them.

https://en.wikipedia.org/wiki/Computer_cookie.

Types of Cookies

There are two main types of cookies used by web servers. They are persistent and session cookies. Persistent cookies remain on your computer system and expire at a date in the future unless they are updated or deleted from your system. They are used to retain information about preferences. The second type of cookie is a session cookie which remains on the computer system until the browser is closed.

Removing Cookies

You will find details on how to block and delete cookies from your computer as well as browsing history by exploring the setup of the browser you are using. All browsers offer the ability to block cookies or remove them. It is beyond the scope of this policy to provide information on every browser in use on all devices. Refer to the browser provider or mobile device manual to learn how to remove or block cookies from your system.

The Cookies We Use

Google Analytics

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages, what searches they may have done on the website. This data helps us to understand:

  • Which pages people visit on the site
  • Which internet browsers are being used
  • What is popular on the site

You can find out more about Google’s cookies on their privacy policy: https://policies.google.com/privacy?hl=en

You can also install the Google Analytics Opt-out tools in your browser: https://tools.google.com/dlpage/gaoptout

The retention of analytical data has been set to Google’s minimum retention period of 14 months (effective from 25/05/2018).

https://support.google.com/analytics/answer/7667196#

 

1and1Internet

The website is built with 1and1 Internet which uses a number of plugin applications. Some of these applications use cookies and some of them are persistent and remember choices you have made on the website. Others are session cookies which expire on exit from the browser.

Third Party Cookies

We do not use any third party cookies for advertising or pushing advertising content to you.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 01/6/2018

Contact us

Call us: +44 7738 040349